Question 1

CANCELLATIONS, NON-REFUNDABLE BOOKING FEES AND NO-SHOWS"

Accepted Answer

All bookings, deposits and service payments will be done via the booking app (Slick).
 
Every appointment will require a non-refundable booking fee via the booking app. This will go towards the final balance of your service(s).

If you do not arrive for your appointment or cancel/re-schedule within 24 hours of the start of your appointment, your deposit will be retained by the salon.

If you know you are unable to attend your appointment, please let me know as early as possible so I can re-schedule your appointment, transferring your booking fee where I can (if outside of the 24 hours prior to appointment).

(Please note, hair extension booking fees will not be refunded in the case of cancellation).

I reserve the right to ask for payment in full before another booking will be made. If this is done, the amount will be treated the same as a booking fee and will be retained in full upon late cancellation or no-show.

If no booking fee is taken and you cancel within 24 hours, I reserve the right to ask for a late cancellation charge of 50% of the total appointment cost, then payment in full in advance, to book any future appointments.

If you do not show for your appointment and haven’t contacted the salon, you may be removed from the booking system. Please contact us to book a new appointment, I will require payment in full, in advance of any new appointment.

Question 2

LATENESS

Accepted Answer

Please let me know if you are going to be late for your appointment, I can usually allow for a few minutes, however I will have clients after your appointment. So if you are more than 15 minutes late, I may have to cancel your appointment and the above cancellation terms will apply.

Question 3

REFUND POLICY

Accepted Answer

Here at Oxford Hair Extensions, I take great pride in providing high-quality hair extension services and products. To ensure the highest standards, all of our services are performed with expert care and attention to detail. Please review our No Refund Policy below.

1. No Refunds on Hair Extensions or Services
Due to the personalised and sanitary nature of hair extensions, all sales and services are final, and we do not offer refunds on any hair extensions, products, or installation services under any circumstances.

2. Quality Assurance
We guarantee the quality of our hair extensions and services. All hair extensions are thoroughly inspected before installation to ensure they meet our high-quality standards. If you have any concerns regarding the quality of the hair extensions before installation, please inform us immediately.

3. Alterations or Adjustments
We are committed to ensuring your satisfaction with the service provided. Should there be any concerns with the installation, blending, or styling of your hair extensions, we offer one complimentary adjustment within 8 days of the original installation date. However, this adjustment does not extend to dissatisfaction with length, color choice, or style preferences made after the initial consultation.

4. Hair Care and Maintenance
Proper care and maintenance of hair extensions are essential to their longevity and appearance. We provide aftercare instructions and recommend specific products to use for maintenance. **No refunds** will be provided for issues that arise due to improper care, failure to follow our aftercare guidelines, or damage caused by third-party products or services.

5. Consultation Before Service
To avoid misunderstandings or dissatisfaction, we offer an initial 1 hour thorough consultation where we discuss your hair goals, extension options, pricing, and aftercare. It is the responsibility of the client to ensure they are fully informed about the service being provided. Once the consultation and service are complete, **no refunds** will be issued.

6. Cancellation and Rescheduling
Cancellations or rescheduling must be made at least 48 hours prior to your appointment. **Deposits are non-refundable**. If cancellations occur with less than 48 hours' notice, the full service fee may apply.

7. Custom Orders
For custom hair extensions or special orders, once the order is placed, it cannot be canceled or refunded. Custom orders are created specifically for you and are non-returnable due to the bespoke nature of the product.

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Why No Refunds?
Hair extensions are a personal, customised service and product, which cannot be reused or resold once installed. For this reason, refunds are not possible after the service has been performed. We appreciate your understanding of this policy.

If you have any questions or concerns about our services or policy, please do not hesitate to contact us.

Question 4

MAINTENANCE APPOINTMENTS

Accepted Answer

After you have had your hair fitting, it is essential that you attend to your 8 weekly maintenance appointments.
 
This is a very important part of wearing your extensions – to help look after your new hair and scalp and protect your natural hair from damage.

***Please attend your maintenance with FRESHLY WASHED CLEAN, dry, straight hair as I am unable to wash it here and won't be able to do a refit on oily hair as the rings slip out, plus you will be charged for BOTH appointments.
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IF YOU HAVE GONE OVER 8 WEEKS BETWEEN APPOINTMENTS, THE MATTING COULD TAKE  2+ EXTRA HOURS TO REMOVE AND IT CAN CAUSE SCALP TRAUMA.

THE EXTRA CHARGE IS £30 PER 30 MINS. SO THE NORMAL  £180 THREE HOUR MAINTENANCE APPOINTMENT  COULD COST APPROX  £300 AND TAKE 5+ HOURS. 
 
To book a maintenance appointment I recommend booking this appointment at least 8 weeks before your appointment is due to avoid any disappointment as I get booked up in advance.
 
To book an appointment please use the online booking system within this website.
 
The above terms and conditions in relation to cancellations, non refundable booking fees and no shows apply.

Question 5

PREPARATION

Accepted Answer

Prior to your extension appointment/maintenance, it is very important that your hair is washed with a clarifying shampoo on the MORNING you are having your extensions installed.
 
If your hair has not been washed correctly as advised and is not oil free, I may not be able to fit your extensions so a new appointment will have to be made, resulting in the loss of deposit.
 
This is very important as extensions will not adhere correctly to oily hair and may slip out after fitting, which we cannot be held responsible for.

Question 6

REMOVALS

Accepted Answer

You are required to return to the salon to have your extensions removed by myself to ensure your natural hair stays in good condition; no responsibility will be accepted for any damages if extensions are removed by yourself, another salon or third party.
 
I also require you to have your extensions taken out in the correct timescale given (8 weeks). Going over 8 weeks can cause matting and removal will be problematic to your scalp and will take much longer to remove which will incur extra payment.
 
No responsibility will be accepted for any damage caused beyond the recommended removal period.

Question 7

AFTERCARE PRODUCTS

Accepted Answer

I recommend using my specially formulated hair extension aftercare products.
 
These products are all sulphate and paraben-free with a corect PH balance to keep your extensions full of life, bouncy, and soft without affecting the tips.
 
Failure to use these products could result in your hair extensions drying out/problems arising with slippage, bonds crumbling or deteriorating your extensions.
 
We will not be responsible for any of the above and no refunds will be given if hair is faulty as we are not covered by our supplier.

Question 8

COLOURING YOUR HAIR EXTENSIONS

Accepted Answer

I stongly advise against putting colour on your extensions ESPECIALLY if they are a blonde shade.
 
Colouring of your hair extensions is at your own risk.
 
No responsibility is accepted for deterioration of your extensions, hair or bonds if you colour them.

Question 9

SERVICES BY OTHERS

Accepted Answer

If you have your extensions cut / topped up / removed or refitted by anyone other than Oxford Hair Extensions, no responsibility will be accepted for problems arising.

Question 10

ADVERSE REACTION

Accepted Answer

Very very rarely, despite a completely faultless application, should you experience an allergic reaction to the extensions, your head becomes sensitive / painful or you feel you are simply not coping with your extensions, you will be required to come into the salon urgently so I can check and advise what to do next.
 
If this is removal, your extensions will be removed free of charge. These types of reaction happen extremely quickly, not a few months after problem-free extension wear.
 
I do a thorough consultation and ask about any contraindications you may have to avoid this type of situation.

Question 11

QUALITY ISSUES

Accepted Answer

If, for whatever reason, you feel there is a problem with the quality of your extensions – which can happen on rare occasions as hair is an organic product (you will notice this within a couple of weeks).
 
You must make the supplier aware of the problem urgently. I will need you to come into the salon so I can check your hair.
 
All hair will be removed and you will need to send it all back to the supplier for further testing, provided all of the aftercare advice and products have been used.

Question 12

HOLIDAY HAIR

Accepted Answer

I can not be held responsible for any damage / deterioration of your extensions while you’re on holiday.
 
I do advise you go on holiday with an old set of extensions or clip ins to prevent your new hair drying out in hot climates.
 
Blonde extensionsnespecially can turn an orange/pink colour. This is caused by some hotels having very hard water, which has a high oxide content and results in the blonde hair changing colour.
 
Or it can be caused by the sun, sea, salt, silt and suncream.  Please understand the risks before deciding on your new set if you’re going on holiday.

Question 13

ANY PROBLEMS ARISING

Accepted Answer

Should a problem arise, you must come into the salon within 48 hours of the issue arising to allow me to have a look in person and rectify any issues.
 
It is extremely important that all clients are satisfied and happy and I will do my utmost to resolve any problems.

Terms & Conditions